IMPORTANT: Web blocking / RAM usage announcement

January 29, 2018 admin malwarebytes crash, Malwarebytes issue, Malwarebytes news, protection update, web protection

Credit to Author: Malwarebytes Labs| Date: Sat, 27 Jan 2018 19:53:22 +0000

On January 27, we published a protection update that caused connection issues for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash.

We have triaged this issue and pushed a protection update that resolves it.

For our consumer solutions

Malwarebytes for Windows

Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher

1. Open Malwarebytes
2. Turn OFF web protection by Clicking on Settings, Protection tab, and then click to turn Web Protection OFF (click “Yes” for the User Access Control prompt)
3. Click on Dashboard and then under Scan Status (right side), click “Current” which is next to “Updates” to have Malwarebytes download the latest database
4. Restart PC
(Note it may take up to 2 restarts after the update to stabilize the system)

To confirm that you are on the latest database please follow the steps below:

1. Open Malwarebytes
2. Click on Settings
3. Click on the About tab
4. Next to “Update package version” if you see version 1.0.3803 or higher you are on the latest database which addresses the issue.

If the above doesn’t resolve the issue, please reach out to support at support@malwarebytes.com.

For our business solutions

Please read the following post for guidance for both on-prem Malwarebytes Management Console (MBMC) and for cloud-based Malwarebytes Endpoint Protection (Cloud Console): https://forums.malwarebytes.com/topic/220408-how-to-recover-from-faulty-web-protection-update/

If the above doesn’t resolve the issue, please reach out to support at corporate-support@malwarebytes.com

The root cause of the issue was a malformed protection update that the client couldn’t process correctly. We have pushed upwards of 20,000 of these protection updates routinely. We test every single one before it goes out. We pride ourselves on the safety and accuracy of our detection engines and will work to ensure that this does not happen again.

Getting your computer or business back up and running is our utmost priority, as is rebuilding your trust.

The post IMPORTANT: Web blocking / RAM usage announcement appeared first on Malwarebytes Labs.

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