IMPORTANT: Web Blocking / RAM Usage
Credit to Author: Ken Liao| Date: Sat, 27 Jan 2018 19:53:22 +0000
Earlier this morning, we published a protection update that caused connection issues for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash.
We have triaged this issue and pushed a protection update that resolves it.
For our consumer solutions, please follow the steps below on how to update to the latest database.
1. Open Malwarebytes
2. Turn off web protection
3. Under Scan Status (right side), click next to “Updates” to have Malwarebytes download the latest database
4. Restart PC
(Note it may take up to 2 restarts after the update to stabilize the system)
To confirm that you are on the latest database please follow the steps below:
1. Open Malwarebytes
2. Click on Settings
3. Click on the About tab
4. Next to “Update package version” if you see version 1.03803 or higher you are on the latest database which addresses the issue.
The root cause of the issue was a malformed protection update that the client couldn’t process correctly. We have pushed upwards of 20,000 of these protection updates routinely. We test every single one before it goes out. We pride ourselves on the safety and accuracy of our detection engines.
We are working hard to not only triage your issues and get your computer or business back up and running but to also rebuild your trust.
If the above doesn’t resolve the issue, please reach out to support at corporate-support@malwarebytes.com
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